This notice explains how Kayonne Creatives ("we") uses personal data when you visit this website, ask for a quote or become a client. We follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Kayonne Creatives, Glasgow, United Kingdom. Contact for privacy questions: hello@kayonnecreatives.com.
What we collect
- Quote requests: your name, email address, phone number and company if given, the service and languages you need, your message, and any file you attach.
- Client work: the documents, media and website content you send us, which may contain personal data about you or other people.
- Billing: your name, address and payment details needed to issue invoices.
- Website visits: our hosting provider records technical data such as IP address and browser type in server logs. This website does not use analytics or advertising cookies.
Why we use it, and our legal basis
- To reply to your request and prepare a quote: steps taken at your request before entering a contract.
- To carry out the work you ordered: performance of a contract.
- To keep accounting records: legal obligation.
- To keep the website secure and working: our legitimate interests.
Who we share it with
- The linguists and specialists working on your job, who are bound by confidentiality.
- FormSubmit, which delivers the quote form to our inbox.
- Our email provider and file storage provider.
- GitHub, which hosts this website.
- Our accountant, and authorities where the law requires it.
Some of these providers process data outside the UK, including in the United States. Where they do, the transfer is covered by the UK's adequacy regulations or by standard contractual clauses. We never sell personal data and we do not use your files to train AI models.
How long we keep it
- Quote requests that do not become a job: up to 12 months.
- Files you send for a job: deleted within 90 days of delivery unless you ask us to keep them, for example as a translation memory.
- Invoices and accounting records: 6 years, as required by HMRC.
Your rights
You can ask for a copy of your data, ask us to correct or delete it, object to or restrict how we use it, and ask for it in a portable format. Write to hello@kayonnecreatives.com. We reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes
We will update this notice when our practices change. Last updated: October 2026.